Refusionspolitik
Senest opdateret: 19. oktober 2026
RETURNS & REFUNDS POLICY
Last updated: October 19, 2026
At Belluriva, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains your rights and how returns, refunds, cancellations, damaged items and incorrect orders are handled.
If you have any questions regarding a return or refund, please contact us at:
hello@belluriva.com
14-DAY RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 days without giving a reason.
The 14-day withdrawal period begins on the day you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must contact us at hello@belluriva.com before the 14-day period expires and clearly state that you wish to withdraw from your purchase.
After notifying us of your withdrawal, you must return the item without unnecessary delay and no later than 14 days after informing us of your decision.
Your statutory consumer rights are not affected by this policy.
RETURN CONDITIONS
To help us process your return, please contact us before sending any item back.
The product should be returned in a condition that allows us to inspect it.
You may inspect a product in the same way you reasonably would in a physical store. If the product has been handled or used beyond what is necessary to establish its nature, characteristics and functionality, you may be responsible for any reduction in its value.
Where permitted by applicable law, certain products may be excluded from the right of withdrawal. This may include sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
Please do not send a return without first contacting us at hello@belluriva.com.
We will provide the appropriate return instructions and return address.
RETURN SHIPPING COSTS
If you return an item because you have changed your mind or exercised your right of withdrawal, you are responsible for the direct cost of returning the item unless we specifically agree otherwise.
We recommend using a trackable shipping service when returning products.
You are responsible for the product during return shipping until it has been received by the designated return recipient.
If you received an incorrect, damaged or defective product, please contact us before returning it. Where required by applicable law, Belluriva will cover reasonable return costs associated with an incorrect, damaged or defective item.
REFUNDS
When you validly exercise your right of withdrawal, we will refund payments received from you as required by applicable law.
For customers covered by EU/EEA consumer law, this generally includes the purchase price and the cost of the least expensive standard delivery option offered for the original order.
If you selected a more expensive shipping option than our least expensive standard delivery method, the additional shipping cost is not required to be refunded.
Refunds will normally be issued using the same payment method used for the original purchase unless otherwise agreed.
We will process applicable refunds without unnecessary delay and, where required by law, no later than 14 days after being informed of your decision to withdraw.
For physical products, we may withhold the refund until we have received the returned product or until you provide evidence that the product has been returned, whichever occurs first.
After Belluriva processes a refund, your bank or payment provider may require additional time before the funds appear in your account.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product is damaged, defective or different from what you ordered, contact us as soon as possible at:
hello@belluriva.com
Please include:
• Your order number
• A description of the issue
• Clear photos or video showing the problem where relevant
We will review the issue and work with you on an appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, this may include replacement, repair, price reduction or refund.
Your statutory rights concerning faulty or non-conforming products remain unaffected.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at hello@belluriva.com.
Orders that have not yet entered fulfillment may be cancelled where possible.
Once an order has already been processed or shipped, we may not be able to cancel it. In that situation, you may use your applicable right of withdrawal after receiving the order.
EXCHANGES
If you would like a different size or variant, please contact us at hello@belluriva.com.
Where an exchange is available, we will provide instructions.
In some cases, the fastest way to receive a different item may be to return the original product and place a new order.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return where an exception applies under applicable consumer law.
Examples may include:
• Personalized or custom-made goods
• Perishable goods
• Certain sealed products that cannot be returned for health protection or hygiene reasons after the seal has been broken
• Other products excluded from withdrawal rights under applicable law
Nothing in this section limits rights that cannot legally be excluded.
LEGAL GUARANTEE AND CONSUMER RIGHTS
This Returns & Refunds Policy does not limit any mandatory consumer rights.
Customers in the European Union and European Economic Area have statutory rights relating to products that are faulty, damaged or not as described.
These rights are separate from the 14-day right of withdrawal.
Where applicable, consumers are entitled to the legal remedies provided by consumer protection law.
HOW TO START A RETURN
To request a return:
1. Email hello@belluriva.com.
2. Include your order number and the email address used for the order.
3. Tell us which product you wish to return and the reason for the return.
4. Wait for our return instructions before shipping the product.
5. Send the return to the address provided in our instructions.
Returns sent without following the provided instructions may take longer to process.
CONTACT
If you have questions regarding returns, refunds, cancellations or damaged products, please contact:
Belluriva
Email:
hello@belluriva.com
Website:
belluriva.com
Business address:
Nylandsvej 181
4600 Køge
Denmark