Leveringspolitik
SHIPPING POLICY
Last updated: October 19, 2026
Thank you for shopping with Belluriva.
This Shipping Policy explains how orders placed through belluriva.com are processed, shipped and delivered.
If you have any questions about your order or delivery, please contact us at:
hello@belluriva.com
ORDER PROCESSING
Once your order has been placed, you will receive an order confirmation at the email address provided during checkout.
Orders are prepared for shipment as soon as possible.
Once your order has been dispatched, you may receive a shipping confirmation and tracking information where tracking is available.
Orders cannot always be changed or cancelled once they have entered the fulfillment or shipping process.
If you need to make a change, please contact us as soon as possible at hello@belluriva.com.
ESTIMATED DELIVERY TIME
Our standard estimated delivery time is:
10–15 business days
Delivery estimates may vary depending on your destination, carrier, fulfillment location, customs processing, public holidays and other circumstances outside our reasonable control.
Business days generally exclude weekends and public holidays.
Any delivery estimate shown on belluriva.com or during checkout is an estimate unless explicitly stated otherwise.
We will make reasonable efforts to ensure that orders are delivered within the stated delivery period.
For customers protected by EU/EEA consumer law, your statutory rights concerning delayed or missing deliveries remain unaffected.
SHIPPING DESTINATIONS
Belluriva currently ships to selected destinations, including:
• Denmark
• Selected European countries
• United States
The destinations currently available for delivery will be shown during checkout.
If your country or region cannot be selected during checkout, we may not currently offer shipping to that destination.
SHIPPING COSTS
Shipping costs depend on your delivery destination and the available shipping method.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Where free shipping or another shipping promotion is available, the applicable conditions will be shown on belluriva.com or during checkout.
We reserve the right to update shipping rates for future orders.
Any changes to shipping rates will not affect an order that has already been completed.
FULFILLMENT PARTNERS
Belluriva may work with third-party suppliers and fulfillment partners to prepare and ship customer orders.
Depending on the product and delivery destination, your order may therefore be dispatched from a fulfillment location outside your country.
Using a third-party fulfillment partner does not affect your consumer rights against Belluriva.
Belluriva remains your point of contact for questions relating to your purchase, delivery, returns and refunds.
TRACKING
Where tracking is available, tracking information will normally be provided after your order has been dispatched.
Please note that tracking information may take some time to update after the carrier has received the shipment.
If your tracking information has not updated for an extended period, please contact:
hello@belluriva.com
Include your order number so that we can investigate the shipment.
MULTIPLE PACKAGES
In some circumstances, an order containing multiple products may be shipped in more than one package.
This may occur when products are fulfilled from different locations.
If this happens, packages may arrive at different times.
DELIVERY DELAYS
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
• Carrier delays
• Customs processing
• High shipping volumes
• Public holidays
• Severe weather
• Transportation disruptions
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control
If your order is significantly delayed, please contact us at hello@belluriva.com.
We will investigate the delivery and work with the relevant carrier or fulfillment partner where appropriate.
For EU/EEA customers, if an order is not delivered within the agreed delivery period, your rights under applicable consumer law remain unaffected.
LOST ORDERS
If your order does not arrive, please contact us at:
hello@belluriva.com
Please provide your order number and delivery information.
We will investigate the shipment with the carrier or fulfillment partner.
Where Belluriva arranged the delivery, Belluriva remains responsible for the order until it is delivered to you, except where otherwise provided by applicable law.
If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law, which may include replacement or refund.
DAMAGED ORDERS
Please inspect your order when it arrives.
If your package or product arrives damaged, contact us as soon as possible at:
hello@belluriva.com
Please include:
• Your order number
• A description of the damage
• Clear photographs or video of the product and packaging where relevant
We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate and complete delivery information during checkout.
If you notice an error in your shipping address, please contact us immediately at:
hello@belluriva.com
If the order has not yet entered fulfillment, we will try to update the address.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
If a package is returned because incorrect or incomplete delivery information was provided, please contact us so that we can determine the available options.
Any additional delivery costs will only be charged where permitted by applicable law and where the circumstances justify them.
DELIVERY MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, please:
• Check around the delivery location
• Check with members of your household
• Check with neighbours where appropriate
• Check any designated safe delivery location
If you still cannot locate the package, contact us at hello@belluriva.com.
We will help investigate the delivery with the carrier where appropriate.
CUSTOMS, TAXES AND IMPORT CHARGES
International shipments may be subject to customs procedures depending on the destination and fulfillment location.
Applicable taxes, customs duties or other charges will be handled in accordance with the laws applicable to the relevant destination and the information provided during checkout.
If you receive an unexpected request for customs or import payment relating to a Belluriva order, please contact us at hello@belluriva.com before making payment so that we can review the situation.
FAILED OR REFUSED DELIVERY
If delivery cannot be completed because the package is refused, repeatedly unavailable for delivery or cannot be delivered due to incorrect information, the package may be returned.
Please contact us if this occurs.
Any refund, redelivery or additional shipping charge will be handled according to the circumstances and applicable consumer law.
RETURNS
Shipping a product back to Belluriva is governed by our Returns & Refunds Policy.
Please do not return a product without first contacting us.
To start a return, contact:
hello@belluriva.com
We will provide the relevant return instructions.
CONTACT
If you have questions about shipping, tracking or delivery, please contact:
Belluriva
Email:
hello@belluriva.com
Website:
belluriva.com
Business address:
Nylandsvej 181
4600 Køge
Denmark